All refunds are processed by our fab returns team who aim to process and complete all refund payments within 5 working days of your item(s) being returned to us. Dependent on your individual bank, this may take a further few days to display as a recent transaction on your online banking and/or paper statement. Feel free to drop us an email at Hello@lullabellz.com if your refund has not been received after 14 working days.